Jitendra Kumar

Welcome to My Professional Portfolio

Jitendra Kumar | Lead Data Analyst | Certified Data Scientist | Power BI & Machine Learning Expert

With 14+ years of rich experience in IT, Data Analytics, Business Intelligence, and Process Optimization, I have built a strong track record of delivering measurable improvements across global organizations such as Kyndryl (for Belfius Bank, Poland), IBM, BOSCH, and Oracle.

I possess deep expertise in ITSM Analytics, Predictive Modeling, Automation, KPI Dashboarding, and multi-platform data integration. I am known for my strong analytical mindset, problem-solving capability, stakeholder collaboration, and consistent delivery of high-impact business insights. My ability to think creatively, lead cross-functional teams, and apply strategic automation has enabled significant incident reduction, performance optimization, and enhanced customer satisfaction.

My Expertise

Data Analytics, Business Intelligence, Power BI Development, Machine Learning, ITSM Analytics, Python, SQL, Data Visualization, ETL Pipelines, KPI Dashboarding, Process Automation, Real-Time Monitoring, Workflow Optimization, Forecasting, SLA Management, Stakeholder Engagement, and Cross-Functional Collaboration. I bring strong communication skills, logical thinking, and a structured approach to solving complex business challenges.

Professional Journey

I began my career as an Executive and steadily progressed to a Lead Data Analyst, working extensively across IT operations, analytics frameworks, and enterprise-level reporting models. My journey across Oracle, BOSCH, IBM, and Kyndryl has shaped me into a versatile analyst capable of driving business-aligned data strategies, implementing automation, and building predictive models that reduce operational incidents by up to 45–55%.

Vision & Dedication

I thrive in fast-paced, data-driven environments where technology, analytics, and operational excellence intersect. I aim to continue contributing as a Senior Data Analyst, Business Analyst, Data Scientist, or BI Lead — helping organizations unlock insights, enhance reliability, and drive sustainable growth.

With strong domain expertise, technical competence, and leadership abilities, I am confident in driving any organization’s vision with precision, ownership, and dedication.

Jitendra Kumar

Nick Name: Jeetu

Email: jeetubodhgaya@gmail.com

Mobile: +91 9742360994, 8970918565

Location: Hyderabad, Telangana, India

My Skills

Having worked within the industry for over 14+ Years, I have developed a wide range of skills that would meet and exceed the expectations for the role.

I would relish the opportunity to bring this level of success to your company. If you would like to get in touch to discuss my application and arrange an interview, you can contact me.

AREAS OF EXPERTISE


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Language Skill

Language is absolutely central to your learning: without it, you cannot make sense or communicate your understanding of a subject.

  • English
  • Hindi
  • Spanish

My Exprience

14+ Years Exprience

Above and beyond my experience and capabilities I have been commended for my high level of interpersonal skills and my naturally engaging personality. My motivations include learning new things, the challenge of meeting the needs of an organisation, and ensuring high-quality outcomes.

Kyndryl

Kyndryl (for BELFIUS BANK, Poland)

As Lead Data Analyst
Sep 2021 – Present



Key Result Areas:

  • Owned and led ITSM analytics frameworks, aligning data initiatives with overall business objectives.
  • Designed and deployed predictive Power BI models, achieving a 45% reduction in incidents through automation and proactive monitoring.
  • Developed multi-source Power BI dashboards, integrating diverse service line data for enhanced operational insights.
  • Collaborated with teams across Wintel, Mainframe, Linux, DBA, Middleware, Backup, and Workplace for service optimization.
  • Implemented Ansible automation, CSI playbooks, and DPP initiatives to drive event and incident reduction.
  • Created Net Promoter Score (NPS) dashboards to measure customer satisfaction across accounts.
  • Conducted root-cause analysis and trend modeling to identify recurring problems and improve response time.
  • Developed automated budget and overtime reports using VBA & Advanced Excel for Poland operations.
  • Led cross-functional analytics projects, ensuring data accuracy, integrity, and visualization standardization.
  • Coordinated with senior management and global stakeholders for KPI reviews and service improvement planning.
  • Integrated ServiceNow and Power BI to enable real-time visibility of ITSM performance and SLA compliance.
  • Streamlined reporting and data refresh automation, reducing manual reporting time by over 40%.
  • Partnered with IT leadership and process owners to define KPIs and business metrics across all service lines.
  • Drove data literacy initiatives, mentoring team members on Power BI best practices and automation techniques.
  • Collaborated with security and compliance teams to ensure audit readiness for internal and client reviews.
  • Recognized by leadership for innovation in predictive modeling and analytics automation.



Projects:

  • Belfius Bank Dashboard – Built an end-to-end incident and change analytics model, integrating ServiceNow data, DAX measures, and Power BI service for leadership insights.
  • Automation Initiative – Deployed Ansible and Power BI workflows to eliminate recurring incidents and improve SLA compliance.
  • Predictive Analysis Model – Implemented ML-based monitoring that strengthened preventive maintenance and reduced downtime.
  • KPI Governance Framework – Designed standardized KPIs for all service lines, driving consistent reporting across geographies.
IBM

IBM India Pvt. Ltd.

As Data Analyst
Mar 2016 – Sep 2021
Location: Hyderabad
Duration: 5 years 7 months



Key Result Areas:

  • Analyzed daily data trends and performance patterns for ASTELLAS Pharma Japan to support operational excellence.
  • Developed Power BI dashboards and models for Wintel, Linux, DBA, and Backup service lines.
  • Utilized ETL processes to clean, transform, and integrate data from multiple sources.
  • Achieved a 55% reduction in events and ticket volume through automation playbooks and Ansible scripts.
  • Improved system stability by implementing automated workflows and proactive monitoring.
  • Collaborated with cross-functional technical teams to resolve recurring issues and enhance reliability.
  • Supported senior leadership with KPI reviews, analytical reports, and performance dashboards.



BOSCH

BOSCH

As Process Lead – Indirect Purchasing
Location :Bangalore
Mar 2014 – Feb 2016
Duration: 1 year 11 months



Key Result Areas:

  • Managed indirect procurement operations across Europe West and Mexico regions.
  • Led a complete Knowledge Transfer (KT) from Mexico to India, ensuring seamless operational transition.
  • Translated Spanish purchase requisitions and validated product specifications.
  • Coordinated with Spanish commodity buyers and suppliers for pricing, negotiation, and procurement accuracy.
  • Created and processed Purchase Orders through SAP, ensuring compliance and timely delivery.
  • Supported Team Leads and Managers in new project initiatives and process improvements.
  • Provided operational support during escalations and cross-regional collaboration.



Oracle

Oracle India Pvt. Ltd.

As OM Analyst
Feb’2013 – Apr’2014
Location:Bangalore
Duration: 2 years 6 months



Key Result Areas:

  • Handled order booking and invoice generation for Oracle products across the Latin America (LAD) region.
  • Translated Spanish contract documents to ensure accurate customer and product mapping.
  • Processed orders using OM R12/11 tools with precision and compliance.
  • Collaborated with Sales, Installed Base, Credits, and Collections teams for validation and order booking.
  • Ensured timely invoice generation and coordinated closely with internal departments.
  • Managed high-volume order cycles with exceptional productivity and quality standards.
  • Received the YAR Award three times for excellence in order booking efficiency and accuracy.



CAREER ACHIEVEMENTS:

  • Reduced incident volume by 45% through predictive analytics and automation at Kyndryl.
  • Achieved 55% event reduction via automation playbooks at IBM.
  • Delivered enterprise Power BI dashboards, enhancing KPI visibility and decision-making.
  • Automated budget and reporting processes using VBA and Power BI.
  • Recognized for cross-functional analytics excellence and data-driven process optimization.
  • Started my career as an Executive and grew to become a Lead Data Analyst.



Education

My Educational Background

Purdue_University

Post Graduate Program in Data Science

from Purdue University

In 2021
Magadh_University

B.A. (Hons.) in History

From Magadh University

From 2008–2011

Training & Certifications:

  • Certified Power BI Associate (PL-300)
  • Certified Agile Scrum Master (ASM)
  • Certified ITIL V3/V4 Practitioner
  • IBM Watson for Chatbots
  • Data Science Specialization (R, Python, ML, NLP, Tableau)



Contact Me

Lets Keep In Touch

  • Address

    Hyderabad, Telangana, India.

  • Mobile number

    +91 9742360994, 8970918565

  • Email address

    jeetubodhgaya@gmail.com

  • Social profiles

Leave me a message

My Resume

Declaration

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately.

Jitendra Kumar

Download My Resume